FAQ (Frequently Asked Questions)


How does my organization request help?

If you are an organization in need of help (PPE or other services), please fill in our form here and we will get back to you ASAP.

Please note we are currently only fulfilling requests for masks, gowns, hand sanitizer, and face shields.

How long does it take to get supplies?

As a volunteer organization we are doing our best to address requests for supplies in a timely fashion. Each request is evaluated on a number of factors including location of site and current inventory. Once your request has been accepted, there is approximately a 1-2 week waiting period before supplies are delivered (amount of supplies delivered will depend on inventory at the time). This may change based on location and we will do our best to communicate with you with regards to any delays. We thank you for your patience.

I am an individual that needs help. Where can I ask?

If you are an individual in the GTA and need help, please reach out to The Good Neighbour Project


How do I donate supplies?

Thank you to all the individuals and organizations who have been so willing to give back to the community and support our work in securing and delivering PPE and other supplies. 

If you are an individual with supplies to donate and are in the GTA, there is a non-Conquer COVID-19 PPE dropoff point available:

People looking to donate can drop off supplies using the drive-thru tent located at 8100 Warden Avenue, immediately north of Highway 407.

The Markham Cares Donation Centre operatea daily from 9:00 a.m. – 12:00 p.m. (Except Sunday).

How does my company donate bulk PPE?

We are still accepting corporate donations of in-need PPE for redistribution, see here for more information on how to donate.


I have a question about my order. Who should I contact?

IF ORDERED BEFORE MAY 4th: Please contact our merchandise partner’s customer service at [email protected] for all order inquiries. Please include your order number in your message so that Jersey Factory can help you promptly.

IF ORDERED AFTER MAY 4TH: Please contact our merchandise partner Entripy.com‘s customer service using the Contact Us page or email [email protected] for any questions about your order. Please include your order number so that Entripy.com can help you more quickly

Did you change t-shirt suppliers?

Yes, our official T-shirt supplier is now Entripy.com.
Don’t worry, if you placed an order before May 4th, with our previous supplier jerseryfactory.com, they are working hard to get your t-shirt out to you, and if you have questions please contact them directly at [email protected]

When will my shirt be delivered?

ORDERED BEFORE MAY4TH: Due to unprecedented interest, our merchandise partner Jersey Factory is experiencing some delays, but they are coming! We appreciate your patience and understanding as you wait for your special delivery.

ORDERED AFTER MAY 4TH: Our merchandise partner Entripy.com ships orders within 5 business days, and uses UPS Standard as their shipping method of choice. UPS Standard offers delivery times of 1-5 business days, although due to current circumstances, delivery times may be delayed.

Do you ship internationally?

Yes, currently, Entripy can ship your Conquer COVID-19 merchandise to anywhere in Canada, US, UK, and Australia.

How much are the t-shirts?

CDN $25.95 + shipping and taxes

What are the t-shirts made of?

Our CONQUER COVID-19 t-shirts are made with 100% cotton and are printed at Entripy.com in Oakville, Ontario, Canada

Can I get a discount or waive the shipping on the t-shirt?

As all proceeds from the sale of CONQUER COVID-19 t-shirts go directly to purchasing PPE for frontline workers, we are unable to waive any fees or offer discounts. Thank you for your support and understanding!

Are children's sizes available?

Yes! We are happy to now offer youth sizes through our partner Entripy.

What T-shirt sizes are available?

Unisex adult sizes are available in the following:

SM, MED, LG, XL, 2XL, 3XL, 4XL

Will there be more options for sports team logos? Like for Vancouver or other parts of Canada?

We are able to provide official logo merch because we have partnered with MLSE to provide team logos from MLSE teams – Maple Leafs, Raptors, Toronto FC and Argos.

Can I place a bulk order?

For orders of 100 t-shirts or more, please email [email protected]

Please note that all profits from the sale of merchandise goes towards purchasing PPE, and thus we are not able to offer bulk discounts.

Will customization/personalization be available again?

We have no plans to have customization/personalization available again, however, you can select a t-shirt with one of the MLSE sports teams logos.

I see another company selling t-shirts, is that you?

The only way to buy an original #ConquerCOVID19 t-shirt is through our website conquerCOVID19.ca, where you will be linked to our partner entripy.com, previously jerseyfactory.com. Any other company is a copycat.
Avoid copycat pop-up stores to ensure 100% of proceeds from your purchase go to supplying frontline workers with PPE.


Do you offer tax receipts for monetary donations?

Yes, our donation partner IDRF will provide a tax receipt for every monetary donation.

What will my monetary donation be used for?

All monetary donations go to purchasing PPE which is then distributed to Canadian frontline workers and organizations in need.

Will you share my promotion to sell my product/campaign to raise money for CC-19?

Unfortunately, due to the high volume of requests we receive and the grassroots nature of our organization, we aren’t in a position to directly support the many campaigns that are underway by other organizations and individuals. Thank you for your support.


Are you still hosting PPE Drives?

We have wrapped up all our PPE drives. Thank you to everyone who came by to donate much-needed supplies! 

In which cities did you host PPE drives?

In Ontario, we hosted four in Toronto and three in Ottawa. In Alberta, we hosted one in Calgary. In British Columbia, we hosted one in each of these cities: Richmond, Victoria, and Surrey.


How can I volunteer?

Thank you for reaching out and your offer to assist. We have sufficient volunteers at this time, but will let you know if that changes. 

You can continue to support your Canadian frontline workers by donating supplies here, making a monetary donation here, and purchasing merchandise here. Wear your CONQUER COVID-19 merch and tag us on social media to help spread the word!